We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, with no stickers or markings. You’ll also need the receipt or proof of purchase.
To start a return, contact us at firstname.lastname@example.org. Please describe the reason for your return (damage, defective, duplicate, other) and include your order number and/or shipping details.
Items sent back to us without first requesting a return will not be accepted. Please note that returns will need to be sent to the following address: 1100 Flynn Road #104, Camarillo CA 93012 via Media Mail only.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Orders are shipped from our distribution center in Jackson, TN. Please allow an additional 5 days for processing before your order ships. This may not be reflected in your estimated delivery date.
Standard Shipping is usually via USPS Media Mail.
Expedited Shipping is via either USPS Priority Mail or UPS
International shipping, please contact our customer service department via email at firstname.lastname@example.org for shipping options.